At NetFident, we enable small businesses to conduct their work without having to worry about unexpected IT problems.
We understand every minute of IT downtime has a negative impact on business. We manages incidents, service requests, and handle communication with the users by serving as a single point of contact between ourselves, the Service Provider, and your Company’s users. Our Help Desk Technical Professionals use a solid ticketing system with remote access capabilities to ensure all problems are resolved properly and in a timely fashion.
- 24 x 7 x 365 coverage capability
- Knowledgeable, Tier 1 and Tier-2 / Tier 3 technical consultants
- Ticket tracking, incident reporting, and status tools
- Onsite escalation support around the USA
- Web Portal, Phone, and Live Chat support capabilities
- Customized Service Level Agreements (SLA’s)
- Agent installed on PCs to Remote Administration
- Monthly / Quarterly Client Relations Meetings
- Custom pricing models with a fixed monthly fee