Device Availability Monitoring
- Standard Package
- 24×7 computer network device monitoring
- Ensure functionality is in accordance with reliable infrastructure standards
- Alerts configured to identify health issues
- Package Customization
- Customer assumes remediation responsibility
- Service Provider manages remediation process
Manage and Track Backups
- Standard Package
- Remote scheduling
- Monitoring that backups were completed successfully
- Monitoring storage changes
- Making adjustments as needed
- Facilitating restores
- Additional Services
- Offsite backup at a secure data center
- Encrypted company data for secure storage
- Compressed company data for efficient storage
Virtualization. Server and Domain Administration
- Customer Benefits
- Monitoring and controlling of server farms remotely
- Service Provider Responsibilities
- Administration and support of both on-premise and Cloud-based Linux and Windows server environments remotely
- Ensure security of environments
- Software installations, configurations, and upgrades
- Maintain Active Directory server(s)
- Perform annual audits
- Remediation of audit findings after review of recommendation
- Build, manage, and upgrade for VMware ESX and Microsoft Hyper-V environments
Network Device Administration
- Customer Benefits
- Professional policy management
- Assistance with upgrades
- Assistance with patch deployment
- Service Provider Responsibilities in Overseeing Customer’s network infrastructure
- Administration
- Monitoring
- Maintenance
- Service Provider’s Day-to-day Practices includes Management of Routers
- Switches
- Firewalls
- Web filters
- Wireless controllers
- Access points
- VPN gateways
- Load balancers
Patch Management
Our Professional Services Team automates the patch management tasks for your organization. Customers can expect the following services from us:
- Current knowledge of available patches
- Advice on which patches are appropriate for particular systems
- Proper patch installment
- System tests after installation
- Documented procedures, as required
After Hours Maintenance: In an effort to avoid interrupting business operations, we will schedule network and system maintenance to occur outside of business hours.
IT Asset Inventory
- Service Provider Responsibilities
- Perform hardware and software inventory
- Scan entire network
- Record details for every computer, full operating system, and any software packages installed
- Track versioning
- Notify Customer about upcoming Life Cycle Replacement (LCR) needs