RIMM

Device Availability Monitoring

Standard Package

  • 24×7 computer network device monitoring
  • Ensure functionality is in accordance with reliable infrastructure standards.
  • Alerts configured to identify health issues.

Package Customization

  • Customer assumes remediation responsibility.
  • Service Provider manages remediation process.
Manage & Track Backups

Standard Package

  • Remote scheduling
  • Monitoring that backups were completed successfully.
  • Monitoring storage changes
  • Making adjustments as needed
  • Facilitating restores

Package Customization

  • Offsite backup at a secure data centre
  • Encrypted company data for secure storage
  • Compressed company data for efficient storage
Server & Domain Administration

Customer Benefits

  • Monitoring and controlling of server farms remotely

Service Provider Responsibilities

  • Administration and support of both on-premises and Cloud-based Linux and Windows server environments remotely
  • Ensure security of environments
  • Software installations, configurations, and upgrades
  • Perform annual audits.
  • Remediation of audit findings after review of recommendation
  • Build, manage, and upgrade for VMware ESX and Microsoft Hyper-V environments.
Network Device Administration

Customer Benefits

  • Professional policy management
  • Assistance with upgrades
  • Assistance with patch deployment

Service Provider Responsibilities in Overseeing Customer’s network infrastructure

  • Administration
  • Monitoring
  • Maintenance

Service Provider’s Day-to-day Practices includes Management of Routers

  • Switches
  • Firewalls
  • Web filters
  • Wireless controllers
  • Access points
  • VPN gateways
  • Load balancers
Patch Management

Our Professional Services Team automates the patch management tasks for your organization. Customers can expect the following services from us:

  • Current knowledge of available patches
  • Advice on which patches are appropriate for particular systems.
  • Proper patch installation.
  • System tests after installation
  • Documented procedures, as required.

After Hours Maintenance: To avoid interrupting business operations, we will schedule network and system maintenance to occur outside of business hours.

IT Asset Inventory

Service Provider Responsibilities

  • Perform hardware and software inventory.
  • Scan entire network.
  • Record details for every computer, full operating system, and any software packages installed.
  • Track versioning
  • Notify Customer about upcoming Life Cycle Replacement (LCR) needs